Privacy policy

We know that the secure handling of your personal data is very important to you and we are committed to using it carefully and conscientiously and to maintaining data protection. The following notice describes our procedure for collecting and processing your personal data via the Fizimed website and mobile app (, hereinafter referred to as (Fizimed apps).

Responsible for the processing is:
Fizimed SAS
8 rue Sainte-Marguerite
67000 Strasbourg,
829 447 853 RCS STRASBOURG
Data protection officer:
Allan Mabilais :

What personal information does Fizimed collect about its clients?

The purpose of collecting your personal information is to provide and continuously improve our products and services.
Below are the different types of information we collect:

Information you provide to us

We collect and store any information you provide to us through the Fizimed Applications. You may choose not to provide us with certain information so that our applications and services are less customised and personalised to you.

Automatically collected information

When you use the Fizimed Applications, we automatically receive and store certain types of information, such as usage information, including your interaction with content and services provided to you through our Fizimed Applications. Like many websites, we use “cookies” and other identifiers and receive certain types of information when your browser or device accesses the Fizimed Applications.

Information from other sources

We may also receive other information about you from various sources.

For what purposes does Fizimed process my personal data?

We process your personal data to operate, provide and improve the Fizimed Applications that we offer to our customers. This includes

Ordering, delivering products and providing services.

We use your personal data to store and process orders, deliver products, provide services, process payments and communicate with you in relation to your orders, products, services and our promotional offers.

Email advertising with newsletter subscription

If you register for our newsletter, we use the data required for this purpose or separately provided by you to regularly send you our e-mail newsletter based on your consent pursuant to Art. 6 (1) p. 1 lit. a DSGVO. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

Provision, troubleshooting and improvement of Fizimed applications.

We use your personal information to provide the features of the Fizimed Applications, analyse performance, correct bugs and improve the accessibility and efficiency of the Fizimed Applications.

Recommendations and personalisation.

We use your personal information to recommend features, products and services that may be of interest to you, to determine your preferences and to personalise your experience of using the Fizimed Applications.

We comply with legal obligations.

In some cases, we are required by law to collect and process your personal data. For example, we collect any information required to track billing for accounting and tax purposes.


We use your personal data to communicate with you via the Fizimed Applications through various channels (e.g. telephone, email, chat).

Purposes for which we seek your consent.

We may be required to obtain your consent to process your personal data for a particular purpose that we disclose to you. If you consent to the processing of your personal data for that particular purpose, you may withdraw that consent at any time and we will stop processing your data for that purpose.

What are cookies for?

In order for our systems to recognise your browser or device and provide you with the Fizimed applications, we use “cookies”.

Does Fizimed share their personal information?

Customer information is an important part of our business and we do not sell our customers’ personal information.

Third party service providers

We use other independent companies or individuals to provide certain services on our behalf. Examples include: Processing product orders, delivering products, sending emails, managing our customer file, providing marketing support, providing search results and links, processing payments and submitting content. These third party service providers have access to personal information necessary to provide their services and are not permitted to use it for any other purpose. In addition, they are required to process such personal information in accordance with this Notice and in compliance with applicable data protection laws.

Is my personal data protected?

We build our systems and devices with the security and privacy of your personal data in mind.
We protect the security of your personal data during transmission by using Secure Sockets Layer software (SSL), which encrypts the information you enter before it is sent to us.
We adhere to credit card industry security standards (PCI DSS) when processing payment card data.

We maintain physical, electronic security measures and backup procedures in connection with the collection, storage and disclosure of personal customer information. Our security procedures may require us to request proof of identity before we can disclose your personal information to you. Our devices are equipped with security features to protect against unauthorised access or loss of information. You can control these features and configure them to suit your needs.

What information can I access?

You can access your information, including your name, address, payment options and account information, in the “Your Account” section of the website.
In accordance with applicable law, you have the right to access, amend, correct and delete your information. You also have the right to request that your information be handed over to you. You also have the possibility to oppose the processing of your personal data or to ask us to restrict the processing of your personal data in certain cases. If you wish to take any of the actions mentioned in this paragraph, please contact us at

How long do we keep your personal data?

We retain your personal data to enable your continued use of the Fizimed Applications for as long as is necessary to fulfil the relevant purposes as described in this Notice, for as long as is necessary to comply with legal obligations such as tax or accounting obligations, or for such other period as may be notified to you.

Contacts, notices and adjustments

If you have any questions about Fizimed’s protection of personal data or would like to contact one of our Data Protection Officers, please send us a detailed message by email and we will try to find a solution. In addition, the Data Protection Officer mentioned above under Data Controller can be contacted at the following address: You can lodge a complaint with our main supervisory authority, the Commission Nationale pour la Protection des Données in France, or with a local authority.

Our business is constantly evolving and so is the communication set out here. We invite you to visit our website regularly to keep up to date with the latest changes. Unless otherwise stated, our privacy notice applies to our use of all information collected about you or your account. We adhere to our disclosures and will never materially change our policies and practices in a way that compromises the protection of customer information collected in the past without the consent of the customers affected.

Applicable law

This notice is governed by French law, regardless of where it is used. In the event of a dispute and following the failure of an attempt to reach an amicable out-of-court settlement, the French courts shall have exclusive jurisdiction to resolve such dispute.

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