Return policy

Our return and refund policy is limited to products purchased directly from Fizimed.com. Please note that we do not accept returns for items purchased from other sellers.

If you wish to cancel your order and receive a refund of the purchase price of your product (excluding shipping costs), you must contact our customer service department to obtain a Return Material Authorization (RMA) number within 14 days of the date of receipt of the product. Any request made after this period will be automatically rejected.

The product must be returned to Fizimed Inc. in its original packaging and condition. Items that have been unpacked and used cannot be returned.

Return instructions will be sent to you by email. No returns will be accepted without a Return Material Authorization provided by Fizimed Customer Service. RMA identification numbers are valid for 15 days. Any return made with an RMA older than 15 days will be accepted or refused at Fizimed’s discretion. Any item returned 30 days after the RMA is issued will be rejected and returned to the sender.

Shipping charges for the return of the product will be the responsibility of the customer.

Please note that your RMA number must be written on the outside of the returned package. Your product will be considered returned to Fizimed once it is received by our logistics center. We recommend that you choose a shipping method that can be tracked. Fizimed is not responsible for products lost in transit. 

You will receive a refund of the purchase price of the returned product (excluding shipping costs) within 45 days of Fizimed receiving the returned product. If the procedure indicated here is not followed, Fizimed reserves the right to refuse the return of the product.

If your product is not working properly, please consult our warranty policy.